FAQs

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping (free shipping over $60) to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free (free shipping over $60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with with broken parts, or dented accessories or deformation are not considered defective and cannot be returned. In this case, we will replace them at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How to choose suitable household items?

When choosing suitable household items, you can consider the following aspects:
Functional requirements: Firstly, clarify the product functions you need, such as storage, decoration, or utility tools.
Space size: Measure the space size for placing products to ensure that the selected products are suitable for your home environment.
Material and Style: Choose the appropriate material and style based on personal preferences and home decoration style, such as wood, metal, simplicity, retro, etc.

2.How to choose suitable garden pruning tools?

When choosing a suitable garden pruning tool, the following factors need to be considered:
Plant types and pruning tasks: Different plants and pruning tasks require different tools. For example, pruning small branches and flowers can be done with scissors or regular pruning shears, while pruning tall shrubs or trees requires long pruning shears or high pruning shears.
Tool size and weight: Ensure that the selected tool size is suitable for your hand size and strength for comfortable use.

3. How to use household appliances correctly?

Before using household appliances, carefully read the product manual to understand the usage methods and precautions of the product. During use, follow the instructions in the product manual to avoid improper operation that may cause equipment damage or safety accidents. At the same time, pay attention to electrical safety and ensure that household appliances are kept away from water sources and flammable materials.